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Metovia

Terms of Service

Last updated 29 September 2026

Metovia is not yet open to patients; these terms take effect when we open for bookings.

1. Who we are

These terms apply to your use of metovia.co.uk and to the private medical services of MedicalGoGo Ltd (Company No. 10459956, registered in England and Wales), trading as Metovia ("we", "us"). Consultations are provided by Dr Anzal Qurbain MBBS BSc(Hons) MBA FFPM (GMC 4369286).

Metovia is not yet open to patients. Our opening is subject to registration with the Care Quality Commission (CQC), which is pending. We will not carry out regulated activity before registration is confirmed. Until then you can join the waiting list. Joining is free, creates no contract for a consultation, and no payment is taken.

2. What we provide

Private, doctor-led online consultations, with follow-up reviews and, where the doctor considers it clinically appropriate, private prescribing. We do not provide emergency care. In an emergency call 999 or go to A&E. Metovia does not replace your NHS GP. We recommend you tell your GP about any private treatment and will offer to write to them with your consent.

We currently plan to offer weight management, hair loss and acne.

3. Who can use the service

Adults aged 18 or over living in the UK. Whether any treatment is suitable is a clinical decision made by the doctor.

4. Fees: pay for what you get

Once we open for bookings, fees for each service will be shown on our booking page before you pay. They are not listed in these terms.

  1. Waiting list: free.
  2. Initial consultation: paid when you book, before the consultation. It is charged whether or not treatment is prescribed, because it pays for the doctor’s time and assessment.
  3. Follow-up review: once we open for bookings, a review is charged when it takes place, and only if you or your doctor decide you need one. You are never obliged to have follow-up reviews.
  4. Medicine: separate from our fees. Once we open for bookings, if your doctor prescribes medicine, it is supplied and charged by a UK dispensing pharmacy, not by Metovia. The pharmacy’s price is told to you and confirmed with you before you pay for each supply, and can change if your dose or the prescribed product changes.
  5. Tests: not currently offered.
  6. Progress tracking and ongoing support through your patient portal are part of being a Metovia patient, with no separate fee.
  7. Prices are in pounds sterling.
  8. We do not promise any treatment outcome, or that a prescription will be issued.

5. Follow-up reviews and questions

A follow-up review is a booked consultation with your doctor, after your initial consultation, to check how you are getting on, look at the progress information you have logged, and continue, adjust or stop treatment. Either you or your doctor may decide one is needed. If your doctor recommends one for safety reasons and you decline, we may be unable to continue prescribing.

Short written questions through the portal are free. Once we open for bookings, if a question needs more than a brief written reply, the doctor will tell you it should be a booked follow-up review, and you will be told before anything is charged.

6. Cancelling or rescheduling before the consultation

Once we open for bookings, the following applies:

  • 24 hours’ notice or more: you can reschedule once for free, or cancel for a full refund of the consultation fee.
  • Less than 24 hours’ notice, or if you do not attend: no refund.
  • Late arrival: if you are more than 15 minutes late, the doctor may cancel the appointment and treat it as missed.
  • If we cancel or need to reschedule: you can choose a new time or a full refund.
  • Technical problems on our side: we rebook at no cost. If you have a technical problem, contact us straight away and we will try to help.

7. Your 14-day right to cancel

Because you book online, the law (Consumer Contracts Regulations 2013) normally gives you 14 days to cancel a service you buy at a distance. Once we open for bookings, at checkout you will be asked to tick a box to say you expressly request the consultation to take place within those 14 days. If you make that request:

  • if you cancel within 14 days before the service has started, you get a full refund;
  • if you cancel after the consultation has started, you pay for the part already provided; and
  • once the consultation has been fully provided, you lose the right to cancel.

Refunds are paid to your original payment method within 14 days of us receiving your cancellation. Section 6 applies as well, and where it gives you more, you get the more generous result.

8. Missed appointments

A missed appointment counts as a used appointment. You can book another at the normal fee. See section 6.

9. Medicines and prescribing

Prescribing is always the doctor’s clinical decision. We may decline to prescribe, change or stop treatment, and ask for more information. Once we open for bookings, if your doctor prescribes medicine, your prescription is sent to a UK dispensing pharmacy chosen by your doctor, or one you nominate. The pharmacy is responsible for dispensing, labelling, supply and its own charges. Take medicine as directed, tell us about side effects, and never share it.

10. Your responsibilities

Give accurate and complete information, including your medicines and other conditions, and tell us about changes. Follow the agreed plan. Photos and measurements you upload must be your own.

11. Health information, photos and consent

We handle your information under UK GDPR and our Privacy Policy. Health questionnaires, measurements and photos you provide are used for your care and stored securely. You give explicit consent when you submit them and can withdraw it. Your records are kept in line with medical record guidance.

12. Complaints

Contact us at hello@metovia.co.uk. We acknowledge within 3 working days and aim to give a full reply within 20 working days. You can also contact the General Medical Council (gmc-uk.org) and, once registered, the CQC. We do not currently belong to an independent complaints scheme, and will add one here if we join.

13. Our responsibility

We do not exclude liability for death or personal injury caused by negligence, or for anything else the law does not allow us to exclude.

14. Regulatory information

MedicalGoGo Ltd trades as Metovia. Dr Anzal Qurbain is registered with the General Medical Council, GMC 4369286 (verify at gmc-uk.org). Metovia’s opening is subject to CQC registration, which is pending.

15. Changes and governing law

We may update these terms. The version in force when you book applies to that booking. These terms are governed by the laws of England and Wales.

Last updated: 29 September 2026  |  Version 2.1

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